Frequently Asked Questions
Quick answers about payments, delivery, returns, products, age verification and basic troubleshooting.
Orders and Payments
Which payment methods do you accept?
Visa, Mastercard, Diners Club, American Express and electronic bank transfer may be available where displayed at checkout.
Which currency do you use?
Orders are charged in South African Rand (ZAR), unless another currency is clearly shown before payment.
Why was my card declined?
A decline may result from insufficient funds, incorrect information, issuer security controls, failed authentication or an address mismatch. Contact your bank if the payment keeps failing.
Can I change or cancel my order?
Email us immediately with your order number. Changes are not guaranteed after processing or dispatch starts.
Shipping and Delivery
How much is delivery?
Standard delivery is R130 below R1,000. Orders with a final paid value of R1,000 or more qualify for free shipping. Outlying areas may cost more.
How long does delivery take?
Main-centre delivery usually takes 1–3 business days after dispatch. Remote areas may take up to 10 business days.
When will my order be processed?
Orders are processed Monday to Friday from 08:00 to 16:00 SAST, excluding public holidays. Dispatch occurs after payment clears.
How do I track my parcel?
Tracking details are emailed after dispatch. Allow time for the courier system to update.
Do you ship outside South Africa?
International delivery is not available through standard checkout. Contact support before ordering to ask whether a quotation is possible.
Returns and Product Issues
Can I return an unopened item?
Where permitted, an eligible new and unused item may be requested for return within 7 days. Written approval is required.
Can I return an opened disposable vape?
Opened disposable products are generally not returnable for change of mind. A dead-on-arrival or confirmed defect claim may be reviewed.
What should I provide for a fault claim?
Send your order number, product, flavour, explanation, and photos or a short video. Keep the product and packaging until resolved.
How long can fault assessment take?
An inspection may take up to 2 weeks after the returned product is received.
Products and Use
Why does actual puff count differ?
Puff figures are estimates based on stated test conditions. Actual use varies with puff duration, power mode, airflow and habits.
How should I store my product?
Store upright in a cool, dry place away from sunlight, heat, water, children and animals. Do not leave it in a hot vehicle.
My device is not producing vapour. What should I do?
- Remove protective seals or airflow stickers.
- Charge the battery if the model is rechargeable.
- Clean visible condensation.
- Try a steady, natural draw.
If the issue remains, send a clear video to support.
What should I do if it tastes burnt?
Stop use and allow the device to rest. Avoid chain vaping and use a lower power mode where available. Contact support if the burnt taste began immediately.
Age and Safety
Who may purchase from this website?
Only adults aged 18 or older may purchase products. Age verification may be required.
Are these smoking-cessation products?
No. Products sold here are not medicines and are not presented as smoking-cessation treatments.
Is nicotine addictive?
Yes. Nicotine is addictive. Keep products away from children and animals.
Still need assistance?
Email [email protected] and include your order number where applicable.
Business address: RM 23/F RUBY COMM BLDG, 480 NATHAN ROAD, KL
Customer support: [email protected]